The purpose of this article is to help you: 

  • Understand if you can undo a payment that was sent to a provider. 

Undoing a payment that was sent to a provider

Unfortunately, there is no feature within BookingKoala that allows you to undo a payment once it is already sent out.

If you are using Stripe, Square or PayPal then you will have to go into that account and stop the transaction before it reaches the other account. 

Typically you have a few hours to do this after payment is sent out.