The purpose of this article is to help you learn:
What is the "key message" feature
How to enable the key message for your booking form
What is the "key message"?
One of the optional features located in your booking form's settings is the ability to add a key message for the customer. When enabled, customers and staff can use this option to indicate if someone will be home for the service, if they will be hiding a key, and/or if they would like the provider to keep the key after the service has been completed.
Below, a text box is included to allow the customer to add any notes or instructions that have to do with accessing the location.
Enable the Key Message Option
The key message can be enabled or disabled from the Website Theme Builder. You can locate this by going to:
Settings > Design Forms & Website > Website Builder & Themes > Customize Theme
Once you are inside the website builder, click on the top-center Page menu and select the Book Now page.
Scroll down towards the bottom of the page until you see the "Key Information & Job Notes" section. Click the button near the top right corner of the section to switch it to "Enabled".
Also, enable the feature for the mobile version.
Scroll down towards the bottom of the page in mobile view until you see the "Key Information & Job Notes" section. Click the button near the top right corner of the section to switch it to "Enabled".
Finally, click the blue "Save & Publish" button at the top rightmost corner. This will push your updates live to your website.
You and your customers will now be able to leave and track key information using this section.