Live Support Options

At BookingKoala, we offer 24/7, 365-day support via email. We receive hundreds of emails every day so we appreciate your patience with us. We strive to provide the best customer support possible and can typically answer any questions you have within a few hours or sooner. Keep in mind some more technical issues may take longer.

We can be reached via email at support@bookingkoala.com.

You can call us at +1 (800) 671-9655 for phone support during these specific hours in (CST)/(CDT) or (GMT-6 in winter months)/(GMT-5 in summer months):  

Sunday: Closed
Monday: 9:00 AM to 4:00 PM 
Tuesday: 9:00 AM to 4:00 PM 
Wednesday: 9:00 AM to 4:00 PM 
Thursday: 9:00 AM to 4:00 PM 
Friday: 9:00 AM to 4:00 PM 
Saturday: Closed

If someone does not pick up, please leave us a detailed voicemail and someone will call you back as soon as they are available.

At this time we do not offer any live chat support.

 

Other Ways to Receive Help

For the fastest support, please search our help center for articles on general information, how to set up your store, and troubleshooting common problems.

Another great way to get help is to ask other entrepreneurs and developers using BookingKoala inside of our Facebook group.

This is also a great resource when it comes to asking questions about how to run your business, getting advice on specific situations, and finding freelancers who can help with your setup and design.