The purpose of this article is to help you learn:

  • How to refund a charge


Refund a Charge

If you need to process a refund for a customer, go to:

Bookings > Booking Charges > All Charges

Locate the charge you would like to process a refund for in the list below. Then, click the "Refund Charge" icon located under the "Actions" column on the far right.

A "Refund Payment" pop-up window will appear.  Select either "Full" or "Partial" for the type of refund you'd like to process. If you select "Partial", enter the amount before tax that you would like to refund. BookingKoala will automatically calculate and refund the tax to the customer on your behalf.  

Next, provide a reason of refund in the text box at the bottom. If you want to exclude a notification from being sent to the customer about the refund, check the box next to "Exclude notification from being sent".  Then, click the blue "Refund" button.

A green system notification will appear in the top right corner, letting you know the amount has been refunded successfully. If you scroll back down to the booking, you will now see a red arrows icon located on the "Actions" column. If you hover your cursor over this icon, it will display the refund details and reason.