The purpose of this article is to help you learn:
How to void a customer's charge
Void a Charge
To void a charge, go to:
Bookings > Booking Charges > Pending
Locate the charge you would like to void in the list below. Then, click the "Void payment" option located under the "Actions" column on the far right.
A "Void Payment" pop-up window will appear where you can provide a reason for voiding the charge. This will only be seen by the admin. Then, click the blue "Save" button to complete voiding the charge.
A green system notification will appear in the top left corner, letting you know the booking payment has been voided successfully.