The purpose of this article is to help you learn:
How to revert a cash/check charge
Revert a Cash/Check Charge
We’ve introduced the ability to revert bookings paid via cash/check back to a "Pending" status, allowing admins to reattempt charges or make booking adjustments more easily.
If you need to revert a cash/check charge for whatever reason, go to:
Bookings > Booking Charges > All Charges
Locate the charge you would like to revert in the list below. Then, click the down arrow button located under the "Actions" column on the far right and select "Revert to pending".
A pop-up window will appear, asking if you want to revert this cash/check payment. Select "Yes" to proceed. The booking charge will be reverted back to the "Completed" state where it can be found in the Pending charges section.