The purpose of this article is to help you: 

  • Figure out why your notifications are not being sent


Why Are My Email Notifications Not Going Out?  

First you must check that under

Settings >

Notifications >

General, that everything is set up:

  • Sender email address
  • Display name: This is the name that will appear to the recipient of your email instead of your email address. Instead of it will be BookingKoala.
  • Admin email address
  • Customer reply to email address


If your email notifications are not going out, check that you filled out your "Sender Email Address" and the "Display Name".

Once you fill out the "Sender Email Address" and click "Update" an email will come in from our email "" to the email address you added with a link to verify it. 

All you have to do is open the email and click the link that is sent to your "Sender Email Address". This link will redirect you to AWS or Amazon Web Services, which is where we host our servers. 

Once verified, make sure that your email notifications are enabled.


Why Are My SMS Notifications Not Going Out?

First you must check that all your Twilio information is set up. If you do not have a Twilio account created then you will need to do so first. If you need help with creating one please see our article here. To check if your Twilio information is set up properly in your account you must go under:

Settings >

Notifications >


  • Account ID
  • API Key
  • Phone Number


After you’ve connected the settings, make sure your SMS notifications are enabled from under the "Notifications" tab. If you are still having issues, please email us at


Why Are My APP or System Alert Notifications Not Going Out?

If the app or system alert notifications are not working, double check that they are enabled from under the "Notifications" tab. If they are enabled and are still not working please reach out to us via email for more help.