Notifications

Notifications overview

Learn how to set up and activate notifications for the admin, customers, providers, and staff.

Set up Twilio

Learn how to set up Twilio to send out SMS notifications.

Email notifications overview

Learn how to set up your sender email and enable email notifications.

Setting up Twilio to unsubscribe SMS

Learn how to set up keywords for your SMS campaigns so that customers can unsubscribe from receiving your messages.

SMS notifications overview

Learn about how SMS notifications work in BookingKoala.

App notifications overview

You will learn how the app notifications work.

System alerts overview

Learn more about how the system alerts work.

Shortcodes

Learn what shortcodes are, where to find them, and how to make changes in the system.

Undelivered emails or Spam

Learn how to know if a notification was not delivered or why they may be going to spam.

How to fix emails being spammed or spoofed

Learn how to correct the issue of notification emails going into the inbox's spam folder or arriving with a "spoof" message.

Notifications are not going out

Learn how to troubleshoot notifications not being sent out.

Master templates for email notifications

Learn more about how master templates work, including how to enable, edit, and use them to customize your email notifications.

Add an SMS opt-in option to the forms

Learn how to add a checkbox to the Book Now form so customers can consent to receive SMS from your store.

Invoice notifications

Learn how to enable, disable, or modify invoice-related emails and SMS for admin and customers.