The purpose of this article is to help you learn more about:

  • Which notification types are included in your account
  • Who can receive notifications 
  • Where to locate the notifications section

 

Notifications Overview

BookingKoala has built an extensive Notifications section to help automate communications from your business. There are four types of notifications that can be enabled for your account.  

  • Email notifications
  • SMS (text) notifications
  • App notifications
  • System alerts

 

Email Notifications

Email notifications are included in the Starter, Growing, and Premium Subscriptions. 

Email notifications are notifications that get sent out from BookingKoala to a user's email address.  Whenever a certain action takes place inside BookingKoala, a corresponding email will be sent to the email address associated with the account. 

Email notifications can be sent to anyone involved in the service process, including the admin, staff, providers, and customers.

 

SMS (Text) Notifications

SMS notifications are included in the Growing and Premium Subscriptions. 

SMS notifications are notifications that get sent out from BookingKoala to a user's phone number via text message through the use of a third-party integration called Twilio.  Whenever a certain action takes place inside BookingKoala, a corresponding text will be sent to the phone number associated with the account. 

Currently, SMS notifications can be sent out to the admin, customers, and providers.

 

App Notifications

App notifications are included in the Growing and Premium Subscriptions. 

App notifications are notifications that appear within the app, notifying the user of a new action that was taken. App notifications are displayed whenever a new action that pertains to the provider has been taken in the system.  This could include alerts that a new booking has been assigned to them, they have received a new rating, reminders regarding their upcoming appointments, and more.  

Only providers can receive app notifications as we have not released the apps for customers, admin, or staff yet.  

 

System Alerts

System alerts are included in the Growing and Premium Subscriptions. 

System alerts are notifications that display in your dashboard when a new action has been taken by either you, a customer, a provider, or the system itself. You can enable these alerts for almost any kind of activity on your platform like if a new lead fills out a form, a booking is starting soon, a job was canceled, and much more.  

Only admin and staff are able to receive and view system alerts.  System alerts pertain to day-to-day operations, so they are only displayed from the backend of BookingKoala when logged into an admin or staff account.

 

Where to Manage Your Notifications 

All of your various notifications can be set up, enabled, and edited by going to:

Settings > Notifications

There are six sections listed under the "Notifications" section.

 

General

The General section is where you will set up your email and SMS settings. 

Click here to learn how to set up your email notifications.  

Click here to set up and connect your Twilio account for SMS notifications. 

 

Master Templates

The Master Templates section allows you to create custom email templates to match your business's branding. 

Master templates can save you a lot of time when it comes to customizing the appearance of your emails.  Once enabled, these can be applied to any other email template in the system to display custom headers, footers, and other sections. 

Click here to learn more about how to set up and use master templates for your email notifications. 

 

Emails

Click here to learn more about email notifications, including how to enable/disable, edit, and customize 

 

SMS

Click here to learn more about SMS notifications and how to set them up.

 

App Notifications

Click here to learn how to set up app notifications for your providers. 

 

System Alerts

Click here to learn more about system alerts and how to enable them for admin and staff.