The purpose of this article is to help you understand:
- What is a "service fee"
- How to add a service fee to your location
- How to change the display name of the service fee
What is a service fee?
A Service Fee is a fee that the merchant charges the customer for having the provider travel to their home or service location to complete the service.
100% of the service fee is paid out to the provider. If there are multiple providers assigned to a booking, the fee is split evenly by the number of providers.
You can always adjust the service fee inside the booking form if you'd like to set it to a different amount for a specific booking under the "Service Fee" section.
Add a Service Fee to Your Location
To add on a service fee to a location, go to:
Settings > Industries > [Industry Name] > Form [#] > Locations
From here, click "Options", "Edit" next to the location you'd like to add the fee.
Scroll down until you see "Will you charge a service fee for traveling to the location?" and select "Yes".
Under "How much would you like to charge each customer?", enter the fee amount in the box and then click the blue "Next" button.
Finally, click the blue "Update" button to save the service fee for this location.
Customers will now be charged this fee whenever they book a service in this location.
Change the Name of the Service Fee
If you would like to change the name the customers see for the "service fee", you can do so by going to:
Settings > General > Store Options > General
Click the plus sign icon to expand the "Store Info" section.
Scroll down to the bottom of this section until you see the question, "Would you like to change the name "Service Fee" to something else inside your store?" and select "Yes".
Then, enter the new name of the service fee into the box below.
Click the blue "Save" button at the bottom left corner of the page to update your settings.
Charge Sales Tax on the Service Fee
If your store also charges tax, you can decide whether or not you would like the service fee to be tax-exempt or not. This option is controlled under your Form Settings.
To charge sales tax on your service fee, please go to:
Settings > Industries > [Industry Name] > Settings > Form Settings
Next, click "Options", then "Edit" next to the form you'd like to update.
Scroll down until you see the question, "Would you like to make the service fee taxable?" and select "Yes".
Please note: If you have existing bookings in the system already, this change will only impact new bookings after the setting has been saved.
Then, click the blue "Save" button at the bottom of the page to update your form. Repeat these steps for every form you'd like to charge sales tax on the service fee.