The purpose of this article is to help you:

  • Know what SMS notifications are
  • Understand how the notifications work
  • Who can receive sms notifications
  • Where they are located


What are SMS Notifications?

SMS notifications are notifications that get sent out via text message. To have this fully operational you will need to have a Twilio account and have that connected within your BookingKoala account. To learn how to do so click here


How Do They Work?

When a new action is taken a text message will be sent to the phone number associated with the account. Whether it is a new booking, a reminder of a booking, ratings/reviews or something else, they will know about it if it has been enabled in your admin dashboard settings under the "SMS Notifications".


Who Can Receive SMS Notifications?

Currently, we allow SMS notifications to be sent out to you the admin, customers, and providers. We will update everyone when we have expanded on this to staff members as well.


Where Are They Located?

To view all of the SMS notifications that are currently in the system please go to:

Settings > 

Notifications > 

SMS Notifications. 

All of the sms notifications are placed into categories that can be viewed when you click on the category heading. Once you click on the heading, a drop down will appear showing all of the notifications. If a notification is green and reads "Enabled", this means that the notification is live, active and will notify the user when that action has been taken. If the notification is red and reads "Disabled", this means that the notification is not live, inactive and will not notify you when the action has been taken.

If you wish to enable/disable a SMS notification then all you will need to do is click on the "Enable/Disable" button and a pop up will appear asking you to confirm the change, click "Yes" and your change will be automatically saved.