The purpose of this article is to help you understand: 

  • What n/a scheduling is
  • How to use it

 

How is a provider/team determined as not available?

  • If their working hours are not set for that time, they are not available.
  • Example A: If the entire day does not have a working hour set, they are not working that entire day and they fall in the 'NA category'.
  • Example B: If they are working from 8am to 1pm then they are NA from 12am to 8am and from 1pm to 12am which means that if a job starts from 12am and ends by 8am they can be scheduled as NA or if the job starts at 1pm and ends by 12am they can be scheduled as NA.
  • In order for a provider/team to be considered NA, they cannot overlap with a working hour they are set for. For example, if a working hour is from 8am to 12pm then if the booking starts at 11am and ends at 2pm they will not show up for either available or NA because the job won't fit in their regular working hour and it also overlaps with both so they are technically available and not available. In this case this provider can only perform a job that starts at 11am and ends at 12pm (total 1 hour) or in order to be booked as NA the job has to start at 12:00pm.