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Same-day scheduling

Learn how to enable or disable same-day scheduling for customers.

Last updated on 09 Aug, 2024

The purpose of this article is to help you understand: 

  • How to set up same-day scheduling

  • How to disable same-day scheduling

 

Same-Day Scheduling

Admin and staff accounts have a great amount of flexibility when it comes to scheduling appointments.  Bookings can be scheduled up to 6 months into the future, on the day of the service, or up to 30 days in the past. 

If you would also like to allow customers to book same-day services, you can update the settings under your Customer Store Options section.  To begin, please go to:

Settings > General > Store Options

Click on the "Customer" tab at the top of the page.

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Next, click on the "Bookings" section to expand and display the various settings.  

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Scroll down until you see the question, "Would you like to allow customers to book appointments for the same day?

Select "Yes" to enable same-day scheduling for customers. 

  • If you've enabled same-day scheduling, provide an answer to the following question, "Would you like to set a limit as to how early a customer can book a same-day appointment?"

    • Select "Yes" to set a limit of up to 24 hours before the desired booking time.

      • For example, if your limit is set to 3 hours before the start time, a customer booking at 8 AM will not see availability until 11 AM or after.

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    • Select "No" to allow customers to book a service without any buffer between scheduling and the job's start time.

      • For example, a customer can schedule a booking at 11:59 AM for 12:00 PM (just one minute later).

If you selected "No" to allow same-day appointments, set the time and days for "When is the latest the customer is allowed to book?"

  • Use the boxes to set the time of day and number of days before the job.

    • For example, if you set the latest a customer can book to 5 PM one day before the job, customers would need to schedule next-day services no later than 5 PM.  If they check availability at 5:01 PM, they will not see any spots until the following day.

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Once you are finished, click the blue "Save" button at the bottom of the page to update your customer settings.  

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