The purpose of this article is to help you:

  • Know what system alerts are
  • Understand how the system alerts work
  • Know who can receive system alerts
  • Where they are located

 

What Are System Alerts? 

System alerts are notifications that you, as the admin, receive when a new action has been taken by either you, a customer, a provider, or the system itself. These alerts are located at the top of your admin dashboard and resembles a bell icon. When there is a new alert it will have a red "1" on the bell. 

 

How Do They Work?

System alerts are simply alerts that notify you when a new action has been taken. Whether it is a potential customer filling out the lead form, a booking that is starting soon, a new review that came in and so much more. You can always enable or disable these alerts at any time. 

 

Who Can Receive System Alerts? 

You as the admin and staff are able to receive and view system alerts because these pertain to the day-to-day operations of the business. 

 

Where Are They Located?

To view all of the system alerts that are currently in the system please go to:

Settings > 

Notifications > 

System Alerts.

All of the system alerts are placed into categories that can be viewed when you click on the category heading. Once you click on the heading, a drop down will appear showing all of the system alerts. If an alert is green and reads "Enabled" this means that the alert is live, active and will notify you when that action has been taken. If the alert is red and reads "Disabled" this means that the alert is not live, inactive and will not notify you when the action has been taken.

If you wish to enable/disable a system alert then all you will need to do is click on the "Enable/Disable" button and a pop up will appear asking you to confirm the change, click "Yes" and your change will be automatically saved.