Bookings

• Price and job length adjustments

  Learn how to manually override the pricing parameter and job length for any booking.

• System tags & labels

  Learn more about all the tags and labels in the system and what each means.

• The unassigned folder and waitlist settings

  Learn how to create a waitlist for your customers and prioritize provider-less jobs for coverage.

• Send a quote

  Learn how to send a quote to your customers.

• Booking time logs

  Learn everything about booking time logs, including how they are generated, where to check job statuses, how to update logs, and export logs as a CSV file.

• How do cancellation fees work?

  Learn more about cancellation fees and how to set them up in BookingKoala.

• Add a booking

  Learn how to add a customer's booking to the schedule.

• Using the add payment feature

  Learn where to locate the add payment feature to invite your customers to add their form of payment on file.

• Private booking notes

  Learn about the admin/staff booking form notes and how to use them appropriately.