Bookings

Price and job length adjustments

Learn how to manually override the pricing parameter and job length for any booking.

System tags & labels

Learn more about all the tags and labels in the system and what each means.

The unassigned folder and waitlist settings

Learn how to create a waitlist for your customers and prioritize provider-less jobs for coverage.

Send a quote

Learn how to send a quote to your customers.

Booking time logs

Learn everything about booking time logs, including how they are generated, where to check job statuses, how to update logs, and export logs as a CSV file.

How do cancellation fees work?

Learn more about cancellation fees and how to set them up in BookingKoala.

Add a booking

Learn how to add a customer's booking to the schedule.

Using the add payment feature

Learn where to locate the add payment feature to invite your customers to add their form of payment on file.

Private booking notes

Learn about the admin/staff booking form notes and how to use them appropriately.